Certain Xfinity customers can now claim their portion of a $117.5 million class action lawsuit settled by communications giant Comcast.
Between Oct. 16 and Oct. 19, 2023, a third party accessed personally identifiable information for more than 35.8 million Xfinity customers, exposing usernames, passwords, contact information, and, in some instances, partial social security numbers. Multiple lawsuits against the company were consolidated into a class action case in 2024, alleging Comcast “failed to properly protect personal information” and had “inadequate data security” that led to the criminal cyberattack.
The company officially settled the lawsuit in April, and a final approval hearing is scheduled for July 7.
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Settlement email: Is it real?
Comcast notified Xfinity customers impacted by the breach via email on December 18, 2023. Anyone who received an email notification at that time is eligible to file a claim (which means not all Xfinity customers can claim the cash).
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Affected customers may have received additional notification emails from Kroll Settlement Administration LLC, the court-approved claims administrator. These emails, referencing both reference KSA and the Hasson v. Comcast Cable Communications case, will include individual class member IDs necessary to submit claims on the official settlement page.
If you’ve received notice via email or mail, but are unsure if its legitimate, call the settlement customer service line at (833) 319-2401 to confirm your eligibility.
How to claim your money
Settlement members have until September 14 to submit a claim online or via mail.
Individuals can receive a $50 fixed payout or request reimbursement for any “documented out-of-pocket losses and lost time, the cost of Identity Defense Services and Restoration Services, and court-approved attorneys’ fees and expenses” up to $10,000, according to the settlement website.
Members have until July 1 to exclude themselves or object to the settlement.